Fixing the scheduling, dispatch, administrative and workflow problems that quietly drain service business profits — replacing them with systems built to outlast my involvement and scale with you.
Real results from real engagements across logistics, field service, and business operations.
Most operations problems aren't mysterious. They're predictable — and fixable with the right systems.
I don't manage tasks. I build the systems that make your business easier to run — and more profitable.
A structured six-phase approach that turns operational complexity into scalable, sustainable systems.
Hands-on experience across the platforms that run modern service and logistics businesses — from TMS to CRM, field service to payroll.
Most growing businesses don't have a revenue problem. They have an operations problem quietly eating their revenue — missed appointments, dispatch teams putting out fires, fleet costs bleeding unchecked, and financial records two months behind. These aren't isolated issues. They're symptoms of operational systems that haven't kept pace with growth.
I'm a Remote Operations and Logistics Specialist with 5+ years of experience building, managing and optimizing the backend systems that make businesses run cleanly and scale profitably. My work spans the full operational stack: fleet dispatch and logistics coordination, field service scheduling, financial administration, process documentation, project management and executive-level support. I bring both the strategic perspective to diagnose what's broken and the hands-on execution to fix it.
The results speak to the range. I increased driver utilization from 61% to 84% and grew revenue per mile by 27% for a regional trucking carrier without adding headcount. I recovered $100K+ in annual unbilled service hours for a 12-technician HVAC company by overhauling their scheduling and dispatch workflows. I reduced owner administrative time by 89% and eliminated payroll errors entirely for a 22-person service business through QuickBooks and Gusto integration. Lastly, I built the complete operational infrastructure for a freight brokerage from the ground up, including TMS implementation, CRM setup, carrier compliance processes, and financial workflows, enabling the company to successfully move 87 loads in its first month of operations.
Before going independent, I built this expertise across two cornerstone roles. As Dispatch & Fleet Supervisor at Almarai, I managed fleet operations for one of the region's largest food distribution networks handling routing, driver performance, real-time logistics coordination and operational continuity at scale. As Facilities Supervisor at Expertise Company, I managed the infrastructure that keeps large-scale service environments running: coordinating teams, vendors, assets, schedules and stakeholder communication so that nothing fell through the cracks at the leadership level. Most recently, I led an end-to-end Operations Manager role for an eCommerce business taking full ownership from the ground-up setup through to a structured handover. That means I've built operations from scratch and handed them off cleanly, which is exactly the kind of work most growing businesses need but rarely know how to ask for.
I work precisely, communicate proactively and operate with the kind of administrative discipline that keeps executives, owners and operations teams fully supported without needing to follow up twice. Whether the role involves leading a dispatch team, coordinating fleet operations, managing project delivery systems, overseeing financial workflows, or supporting executive leadership, I bring the operational expertise and execution discipline to deliver results from day one.
A 30-minute discovery call is the quickest way to identify what's not working as well as it should in your business and uncover the areas where improvements could have the biggest impact. By the end of the conversation, you'll have a clearer picture of the challenges worth solving and what a focused engagement with me could look like.
If you're a founder, CEO, COO, operations leader, business owner or responsible for the day-to-day execution of your business and you suspect profit is slipping away through inefficiencies, bottlenecks or hidden operational gaps — let's talk. No pitch. Just a focused diagnostic conversation.